- Complete Care. Complete Clean.
- 973-291-2877
Care you can
count on.
We bring mobile car detailing to your home or workplace. If something about your service was not completed as expected, there is a clear way to tell us.
Claims must be emailed within 12 hours of service completion.
Complete Care.
Thoughtful care, with a straightforward path to raise a concern.
We stand behind our work.
We want you to be satisfied with the results. If there is a clear issue where the service was not completed as expected, we may offer a redo or partial refund at our discretion.
What to do if there is an issue
A quick report helps us review the service as it was completed.
Email within 12 hours
Email team@completecarwash.co within 12 hours of service completion to make a claim.
Pause further work
Please do not perform any additional cleaning or repairs before contacting us.
We review the concern
Our team reviews the issue and considers the appropriate response. Technicians may take photos or videos for documentation.
A remedy based on the concern.
For a clear issue with work that was not completed as expected, we may offer a redo or partial refund at our discretion. A redo or refund is not automatic.
If a redo is declined
Any refund may be limited to 20% of the service value.
Conditions that matter
The guarantee may be limited or void in these circumstances:
Undisclosed condition
Vehicle conditions such as heavy stains, odors, or biological or hazardous materials were not disclosed at booking.
Recommended service declined
Recommended services needed to achieve results are declined.
Documentation not permitted
Documentation of the vehicle is not permitted.
Payment issue
Payment is not completed or a chargeback is filed.
Booking confirmation
All bookings are subject to final confirmation based on vehicle condition, location, and service scope.
Timing is an estimate.
Arrival times are estimates and may be affected by traffic, weather, or earlier appointments. Service times are also estimates and may vary depending on vehicle condition and service complexity.
Tell us what happened.
Email your concern within 12 hours of service completion. We’ll review it under the full Terms and Conditions.
Ready for a detail? Book a detail.
